Privacy Policy Overview

Understanding Our Commitment to Your Privacy

Fitted Air values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when visiting our website, using our mobile app, participating in product trials, or communicating with us via SMS or other channels.

Why Our Privacy Policy Matters

Your Privacy is Our Priority

Our privacy policy is designed to inform you about the types of personal information we collect and how we use it to enhance your experience at Fitted Air. Understanding this policy is crucial as it empowers you to make informed decisions about your interactions with us. We are dedicated to maintaining the confidentiality and security of your information, complying with all applicable regulations to protect your privacy.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing address, payment details, facial scan data for mask fitting, and other identifiers you provide.

  • Health-Related Information: Sleep apnea diagnosis, CPAP usage data, and other relevant medical information provided voluntarily for product personalization or participation in studies.

  • Technical Information: IP address, device information, browser type, operating system, and app usage data.

  • Communications Data: Records of interactions with us, including SMS messages, emails, and customer service inquiries.

How We Use Your Information

We use your information to:

  • Process orders and deliver products

  • Personalize your CPAP mask based on your scan data

  • Provide customer service and technical support

  • Send important updates related to your order, trial participation, or product usage

  • Send marketing communications (with your consent)

  • Comply with legal and regulatory obligations

How We Share Your Information

We do not sell your personal information. We may share your information only with:

  • Service providers who help us operate our business (payment processors, shipping carriers, CRM providers)

  • Regulatory bodies, if required by law

  • Research partners, only with your explicit consent

Data Security

How Your Data is Stored

We use industry-standard security measures to protect your information, including encryption for sensitive data and secure storage systems. While we strive to protect your data, no system is completely secure.

Information Sharing Policies

Your privacy is important to us, and we only share your personal information with third parties when absolutely necessary. This includes scenarios such as complying with legal obligations, facilitating medical treatments, or improving our services through trusted partners. Each third party is carefully vetted to ensure they adhere to strict privacy standards and are committed to protecting your data.

We may also share information with service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential. Rest assured, we do not sell, trade, or otherwise transfer your personal information to outside parties without your explicit consent, except as required by law.

In certain cases, we may be required to disclose your information to comply with legal processes or to protect the rights, property, or safety of Fitted Air, our users, or others. We ensure that any such disclosure is conducted in accordance with applicable laws and regulations.

Communications

SMS Communications

By providing your mobile number and opting in, you consent to receive SMS messages from Fitted Air regarding:

  • Order confirmations and updates

  • Appointment or trial reminders

  • Marketing and promotional messages (if you opt in)

Message Frequency: Varies based on your interactions.
Message & Data Rates May Apply: Depending on your carrier and plan.

Opt-Out: You can opt out at any time by replying “STOP” to any message. Reply “HELP” for help. Opting out of marketing texts will not affect transactional messages related to your account or orders.

Your Privacy Rights

Exercising Your Data Rights

As a valued client of Fitted Air, you have the right to access, update, and delete your personal information at any time. You may request to access, correct, or delete your personal information at any time by contacting us at contactus@fittedair.com.